Adam Williams

Advice for marketers and small business owners

#communication

Conflict Resolution: I’m not evil and neither are you

The toughest and most common problem in business is often managing interpersonal relationships and resolving conflict. How many co-workers, supervisors or subordinates do you work with that frustrate you? That make you feel as if every encounter is a personal attack?

In my last job, several members of the executive team frequently had strong and heated conflicts with department heads. So much so that morale was often depressed throughout the company (trickle down effect).

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Dear CW: Have you tried talking WITH your audience lately? I didn’t think so

I’ve tried to reach out to The CW several times via Twitter asking about things such as show times and why your website is down. Not once I have received a reply. Apparently, you use your Twitter account just for broadcasting and not communicating, listening or interacting with us – your viewers.

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Defining the most crucial step in effective communication

It’s story time boys and girls.

Overwhelmed by running a business, a home, two kids and me, my wife decided it was time for a housekeeper to help out a bit. After research and multiple interviews, we found Tracy (name changed). She’s been working for us for about three weeks. Earlier this week, my wife came home at 2:30 to find that she had not come at 2:00 as agreed. Just before 3:00, my wife ran some errands. At about 5:15 she finally got in touch with Tracy and asked why she hadn’t come. Here’s her response:

“I couldn’t come at 2, so I came at 3 instead. And you weren’t home.”

The problem? She never communicated the time change to my wife!

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