Did you ditch Netflix after it announced price increases late summer 2011 or when it announced Quikster? Or did you leave GoDaddy after it supported SOPA or had massive downtime in September 2012?

I did.

In fact, a lot of people did.

But why? Both services had a large user base. So why did people jump ship when there was a bump in the road instead of giving them a chance to recover?