How many times have you found yourself frustrated out of your mind because the customer service rep you are speaking with can’t help you due to a company policy? I know that I’ve found myself much too often in that situation.

I don’t fault the customer service rep, though I think they receive the brunt of the frustration. It’s just so aggravating and common to talk to a company with self-serving policies that don’t enable a rep to help the customer.

Which is why I was so surprised by one of three questions that I was asked by Amazon after a recent customer service encounter.