The old adage that the customer is always right is wrong – plain and simple. A company that finds itself constantly beholden to the whims of customers will experience higher levels of stress, not necessarily profit.

A few weeks ago, I had the privilege of listening to George Roberts, former EVP of Oracle, talk about some of his business philosophies. He mentioned the Anything for a Buck syndrome. Basically, it’s when a company will do anything for a buck.